We are proud to share the feedback from several of our Kensington families and residents.
“The nursing and care giving staff are stupendous, always providing care with confidence, concern, and true kindness. Knowing that ones loved ones are in such a secure and caring facility, with skilled and devoted staff, throughout, is a lot to be thankful for, and I surely am grateful.“
-Heidi V., Daughter of Resident
“My family and I cannot thank The Kensington staff enough for the care and kindness shown to our Uncle. We knew he was being cared for and helped at a point in time in his life when he needed it most. We could not have done that on our own.
Thank you again to The Kensington. Your model works and I hope you can continue to provide the care and living environment to the many seniors who live with you.”
-Nancy O., Niece of Resident
“Words cannot not properly describe how appreciative we are to you for giving our mother a wonderful quality of life with superb care, with a level of dignity and always great humor for the past 2 and 1/2 years at The Kensington. She felt loved and cared for and safe, creating a calmer peace of mind that I know was reassuring to her and certainly to [us.] Thank you for always looking out for her best interest. Your staff and the staff throughout The Kensington is truly exceptional, they are happy working there and it shows. They treat the patients with such care and make them feel so special.
We feel so lucky that we found your wonderful organization with such wonderful caring people.”
-Donna, Daughter of Resident
“I have witnessed care and compassion in my life though never the magnitude that was given to Carolyn during her stay at The Kensington.
From the moment she arrived till the day she passed away, the care was absolutely superb. From the Executive Director Celina, to Greg, to the nurses, aides, kitchen staff, hospitality and the multidisciplinary team members, all were the best. In her life, Carolyn had made many friends, some of which were in the Kensington. She will surely be missed by her family and friends. I am proud to have known her for 11 years and will always love her. It is with gratitude that I thank you for your professionalism, comfort, care and compassion to my friend”
-Bobby G., Friend of Resident
“Your facility was the best place we could have chosen for [our father’s] care. The attention that the staff provided was the finest quality that he could have gotten and the staff was very effective in helping him at all times. [He] was dressed well and cared for and given quality delicious food as well as enjoying the wonderful entertainment provided at the Kensington and the trips outside the facility.
The nurses and doctors were very conscientious regarding his needs and the hospitality shown to us, our children, grandchildren and friends who visited him made for a very memorable and enjoyable experience. We would also like to mention that everyone from the concierge staff, the laundry room staff, to the handy men and the chefs all provided paramount service.”
-Claire R., Daughter of Resident
“By the time my mother entered The Kensington she had just turned 95 and needed the highest level of care in addition to having dementia. The caring staff, led by Joanne, exhibited such kindness and patience while making my mother feel at home in her new surroundings. Tsahi, with her calm approach and lovely smile, took great care of my mother’s many daily needs. We’d especially like to thank Nurse Herma for the truly compassionate way she cared for our mother and supported us. The Kensington’s medical team coordinated our mother’s medication and course of treatment. We would also like to acknowledge Mary Ann, Director of Nursing and Marie, Assistant Director of Memory Care, for their great work. Mary Ann and Marie paid attention to details, took time to listen and helped our family with patience and understanding, and promptly responded to e-mails.
The Kensington provides a beautifully decorated and homey environment but the real beauty comes from what the staff provides; a caring, respectful, and safe haven for our most precious loved ones.”
– Family of Florence B.
“Thank you so much for the excellent care that my mother received at The Kensington. You have done an amazing job running a beautiful facility as well as hiring and retaining well trained caregivers. It was truly a wonderful experience to have such compassionate, skilled staff looking after her. The staff on Connections was always so pleasant, patient and considerate.
I don’t know what I would have done without The Kensington. When I had to make a decision about where mom would live, Jean was extremely helpful navigating my options. When I was feeling stressed as a caregiver, I went to the supportive and informational group meetings set up by Joanne for the Memory Care floors. When mom needed medical care, I knew she was in good hands with Mary Ann and Marie taking care of her and facilitating her doctor’s appointments. When I would visit mom with my young children, Donna and John would hand out crayons or include us in the current activity – horse racing was my daughter’s favorite. When she passed away, I knew that her caregivers, Jean and Barbara, treated her with dignity and respect in her final moments as they had along with mom’s other wonderful caregivers throughout her entire 18 months at The Kensington. When I was grieving, mom’s Kensington family consoled me.
Moving mom to The Kensington was the best thing I could have done for her. Thank you to everyone who made her life there happy.”
-Annalisa P., Daughter of Resident
“I moved my father to The Kensington almost nine months ago, after he spent six months in an assisted living facility in Manhattan. The staff at the facility in Manhattan was eager for him to transfer as he is in the later stages of dementia and is not an easy case. I always felt on pins and needles there, and it was uncomfortable knowing that they preferred for me to find another place for him. I am extremely happy with the care my father has been receiving at The Kensington. The staff goes above and beyond to accommodate him, and they are very loving, tolerant and patient. They are also very good about reaching out to me either by phone or e-mail to update me on important happenings regarding my father. The facility is kept very clean, and I appreciate that there is so much more space for the residents than any facility in the city.”
-Beth S., Daughter of Resident